Customer Care

Shipping & Returns

Dispatch

All orders are dispatched within 1–2 business days. Once your order is on its way, our local courier will be in touch with you directly to arrange delivery.

Worldwide Shipping

For international orders outside our standard delivery area, please contact us at hello@yazelondon.com and we'll be happy to arrange this for you.

Returns

Due to the delicate nature of pure silk, we are unable to accept returns. Each piece is inspected with care before it leaves us to ensure it reaches you in perfect condition.

We do, however, invite you to check your piece at the moment of delivery. We kindly ask that you handle each scarf with care, as silk is a fine and delicate fabric.

If your order arrives damaged or incorrect, please contact us at hello@yazelondon.com and we'll be glad to help.

Contact

Our team is always happy to help — reach us any time at hello@yazelondon.com.